We pride ourselves on our ability to take care of our customers.
We have 45 years of fantastic service to our patrons, and have provided exceptional care and service to the entire Tri-Valley area and beyond.
From being the first towing company in California, to introducing a handicap accessible towing truck, to knocking on the doors of your insurance agents, to charging them and not you… It is clear why we are recommended again and again.
A little background. We live in Newark. Our car was in Livermore. 35 miles or about 45 minutes away. I’ve lived in the East Bay for most of my 41 years. Been to Livermore, maybe 3 times. Driven through it a bunch more, but I have zero experience with any of the business in that town. Similarly with the rest of the Tri-Valley area.
Today we had to have our car towed from 580 by the CHP as it had died on the side of the road last night. The CHP had called Allen’s Automotive and Towing (1 star) in Livermore and had them take it away.
We found out where Allen’s was and how much it would cost ($290 total). Yelp reviews for Allen’s were horrendous and I already knew they were waaayyy overpriced. So I looked on Yelp and found both a different tow company, R. Lance and Sons, and a different repair place, Cartech Automotive Repair.
I then called R Lance and Sons and arranged for them to come to pick up the car once we had gotten it out of hock. They said to call when we were ready.
We drove to Allen’s, paid them, and then I called RL&S dispatch. They said it would probably be at least an hour and did I still want them to come out. As I’m always told at least 45 mins for a tow, an extra 15 mins is no big. “Yes, please.”
Bruce showed up 28 mins later according to my phone call log. Woohoo!
But. Turns out, Allen’s hadn’t bothered to tell us that our car was not there. Not even when we handed over $290. Not one word. Bruce had to go ask. According to the blame-game chickie behind the counter at Allen’s, _other_ tow companies are just supposed to know to call Allen’s to ask where the vehicle is as they have two locations in Livermore.
Bruce was so nice, he told us we didn’t have to follow him to the actual storage yard, he would go get the car and take it to Cartech (Also found on Yelp.) He knew where it was and would meet us there.
Bruce also only charged us $80 for the hookup and tow. Not $210.
We followed the useless iPhone Google instructions and got lost on the way to Cartech. (It sent us first to Pleasanton then to _Old_ 1st st in Livermore!) We finally gave up and called Cartech for instructions. The receptionist gave the phone to Bruce to tell us how to get there. Yep. Bruce had already hooked up _and_ dropped off our car by the time we called. Then Bruce went out to the corner to wait for us to flag us down. Thank goodness he did! We would have driven right passed if he wasn’t waiting.
“I sum up.”
1. Showed up in half the time quoted.
2. Courteous and friendly.
3. Extra steps to be helpful.
4. Only $80. Saved $130!
Thank you so much, Bruce!
Another blow out on the freeway. Different car, different freeway. I don’t drive around with bald tires. Nope. I’m one of those people that constantly keeps track of the oil changes, the tread on the tires… but doesn’t give a shit about the dog hair in the car.
Leaving work the other evening, flying at about 90 mph on 580 approaching Livermore, I heard a ‘BOOM’. And then felt a bit of a fish tail. Being a person in total control (this is when you click ‘FUNNY’), I grabbed the wheel, and maneuvered the car to the shoulder. Dialed AAA, noted the time (11:46pm), was told that arrival time was about 1:15am. Really, I figured they were giving me a rough estimate and knew the time would be much sooner.
Guess what time they arrived. 1:00am? No. Midnight? Nope.
11:51pm. NO SHIT. I was back on the road in minutes.
Thanks again, R. Lance! You rock!
I broke down on top of the Altamont last Saturday heading to an event, after waiting at least 2 hours for my insurance tow, we decided to call R Lance Towing, they said 20 minutes and they were there in 20 minutes. Sean was awesome, so helpful and so nice, he even called later to let me know my car had been dropped off and offered any help to get reimbursed by my insurance. Oh and after we were already on our way, the other tow company called and the guy said he was running late and wouldn’t be there for another hour
Thank you R Lance, I will always recommend you!
My car broke down on the freeway outside of Livermore and I needed a tow truck. The first place I called only does heavy duty towing and recommended R Lance. I gave them a call and they quoted me a high price since I was on the freeway. I had no choice so I told them to come. They came very quickly and the driver was super cool and looked at the car to try to see what the problem was and help. I only needed to be towed 2 miles to a mechanic. When we got there, he charged me $100 less than the quote (just amazing!) because it was a short trip. The mechanic couldn’t fix the problem so I had to call R Lance for another tow to a dealership in Dublin. Again, he came quickly, was very nice and professional, and charged me ALOT less than I expected for the long tow. This was just incredible for me and it really made the whole situation easier. If you break down, call them first! I really couldn’t have had a better experience with a tow truck company.
This past Friday my car blew a spark plug forcing me to exit 5 and call for a tow. Unfamiliar with the area and service providers, I called R. Lance & Sons Towing as a local agency. This is one call I will never regret.
They asked where exactly I was located and details of the car – to provide the proper tow vehicle. A flat bed soon arrived, if not new, it was in excellent looking condition. I introduced my self to Dave, who easily could have been on offensive or defensive lineman, as he was an intimidating presence. But Mom said, never judge a book by its cover. Before long we are conversing on jobs, economy, children, education, politics, Chevy Trucks, etc. Dave is by far the kindest and most sincere person I met in some time. He was reassuring, professional, and considerate – given my situation. A gentle giant is a nice way to describe him; and a man of integrity and family!
He offered to be available should I need another tow and even dropped me off at a local eatery, and close to the freeway to make it easier for my out of town ride.
R. Lance & Sons Towing is a 5 Super Star business and this is because of Dave’s professionalism and customer care work style! Stay well Mi Amigo Dave!
My timing belt went out on WB 580, just over the Altmont Pass. I was able to coast into the weigh station. After some tears and numerous phone calls (and foul ups, not his hubbys fault) to my husband, he found R Lance towing. He was told it would be a 20 minutes wait when all others said 3 hours. As soon as I hung up, Sean arrived to save the day.
He knew I was upset and a little scared. He got my car loaded up and to mechanic he knew and trusted. Sean did not BS me and gave me the straight poop about approximate costs and stayed with me, telling me jokes, showing me pictures of his dogs, anything really, to keep me from freaking out until my husband could pick me up.
Never have I had a tow driver be so courteous, funny, and calming as Sean.
Five gold stars for him. He also had no hesitation calling my husband and telling that he’s picked me up and that I was safe.
If I am ever stranded in Livermore again, I will be calling R Lance Towing.
Probably the best experience I am ever going to get with a towing company. From the get go I felt like I was dealing with professionals. I was given a 30 min eta and they were very punctual.
Sean is someone who takes a pretty horrible situation and makes it almost effortless. He was extremely friendly and professional. However, not only was he friendly and professional, but he worked very quickly too.
Next time my car doesn’t start I won’t even break a sweat.
15/10 would call again.
I have had several experiences with R Lance…Most recently was last week. My husbands car has been having problems lately, and he commutes from Stockton to San Jose, and drives to Fresno every other weekend.
My husband found himself on the El Charro off of 580 with a sickly car that insisted on resting.
Now I know damn near everything about AAA and emergency road service, since they just laid me off after 6 years but, alas…this isn’t about me… I know the crap I am about to go through with the people on the phones. Long story short, they put the call through, but not without sad moments. Like when the operator didnt know where El Charro was on EB 580. Ok, it is between Santa Rita and Airway Blvd, Livermore or Pleasanton… I even told the rep the contract station name and their number to send the call through…nope, she is in Arizona and has to find that shit on the map before she sends it…alrighty…
My concern was that since I was not with the vehicle, the tow truck driver could have refused my husband service. I could have had to drive to EL CHAAARRROOO from Stockton at 8pm with 3 kids. Thank you for not making me!
The tow truck driver arrived, hooked and booked my husband home. Dave the driver was amazingly awesome, provided my husband with some much needed humor and a pleasant ride home.
Thank you Dave! Thank you for bringing my husband home safe. Thank you for your AAA stories. Thank you for being a great driver.
Also, should you need to call the shop during the day, John the dispatcher is awesome.
Got my truck removed from the lot the next day after the crash. The guy was nice and he will tow it any place you want. The guys were fast and efficient. Could not ask for a better towing company!
Phone
Address :
3357 Gardella Plaza
Livermore, CA 94551
Feel free to call us at anytime, day or night!
We are here for you in your time of need.
Even if you are just beyond the Tri-Valley area, we can help!
